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| Here is what customers say about us |
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In order to provide the best service to all of our customers, it's important for us to hear your feedback. We highly value your opinions, suggestions, and comments. Whether it is positive or negative, we'd like to hear from you.
To contact us via e-mail: please click here.
Due to the large volume of feedbacks we receive, we can not post them all, but here is some of what our customers had to say:
received my hat , i am very happy with it. thank u for your prompt service . happy to do business with u again and i will be telling all my family and friends.i have my make up and hair trial on saturday for my sisters wedding , can't wait.
--------- Nicole
Received my hat today and it is STUNNING!. I am so glad I bought it!! Thank you for your fine work. I thought it was a bit pricey at first but now I've seen it, it is worth every penny!!
--------- Barbara
Hi, Thanks for the hats you sent to me the service was fantastic and very fast delivery i was very impressed and the quality for price was excellent and they look beautiful. I will totally recommend your Hats from Oz to all of my friends.
--------- Tina
A huge "Thank You!" for my 2 fabulous fascinators which arrived in plenty of time for the races (5 day turnaround).
The designs & quality are fantastic. I have recommended Hats from Oz to all of my friends, and will be visiting your website again for my next race hat.
--------- Ruth
just a quick email to say thank-you for my beautiful hat. It arrived safely with Auspost this morning and I cannot wait to wear it to my brothers wedding in Qld.
Your service was extremely good, with continuous updates regarding my order.
--------- Donna
I love my new hat and the main thing is . it fits my big head perfectly.
So, thank you for your speedy work and delivery and for making it a special size.
I will definitely be back and recommend to my friends.
--------- Dana
I received my hats and I am extremely pleased with them. Also appreciate your prompt service. Look forward to ordering from you again. Many many thanks.
--------- Lynette
My hat arrived and I loved it.
I had so many comments through out the day because it was so different to anything else at Melbourne Cup.
Thank you for your quick delivery too.
--------- Kellie
Thanks for my fabulous fascinator! Received today- very quick! It's just great. Your website is very easy to use. Will be back.
--------- Genevieve
Thank-you so much, I am delighted with the two hats I purchased, & I can.t
Thank-you enough for your prompt reply to my request. My hats arrived
This morning, 3days after I placed the order. Now that.s what I call
Fantastic service, & I will definitely be using you again in the
Future and will also be recommending you to friends.
--------- Barbi
I wanted to thank you for a wonderful shopping experience.
I ordered a fascinator for the races on your web site on Monday morning, and 3 days later I got to try it.
The product is beautiful and came packaged very well, and delivery was quick.
--------- Dana
Hi, Hat arrived yesterday.....perfect. Right colour for the dress & fits perfect. Could not be happier.
--------- Nola
Hi, just letting you know I received my order within 2 days of purchase, thank you so much! The fascinator is beautiful, I'm very happy
--------- Kellie
Received the hat in good condition today and love it!!!
--------- Maria
Received my hat today is perfect condition and exactly as described. Thanks so much for the prompt service
--------- Courtney
Just wanted to let you know that my hat arrived today! What great service and the hat is beautiful -- arrived in perfect condition.
--------- Milarie
I am your customer from Minneapolis, Minnesota. I adore the Hat you made for me in Merlot
to match my dress for the wedding. As a Hat collector I want to stay in touch with you and be on
your mailing list..
Do you know of other Hat Collectors I can be in touch with around the world? I will come just to you
for my hats. I pray there will be many more special occasions to order.
May we be blessed with good occasions.
--------- Shayne
Hat arrived today in perfect condition. It is also perfect for my occasion (mother of the bride)! I was a little nervous that the fasinator would be a bit ovrwheming, but it is just right. Thank you so much and someday I hope I will be able to use your service again.
--------- Joan
My wonderful, chic cocktail hat arrived today. Couldn't wait to open it!!! It IS fanastic, just how I imagined it. I was a bit worried as I live in England about my order - didn't need to - quality & design is fanastic. The package only took 5 days!!!!
By the way, I purchased this hat for my son's wedding and will definately order from you again for my daughter's wedding. Told my sister about about your super website.
Can't Thank You all enough for the whole service from start to finish. Will be back for more!!
--------- Thelma
Just letting you know i recieved the hat and its absolutly stunning!!
thank you very much
--------- Tiffany
Thank you for sending my hat and for shipping it so promptly. It's beautiful, I love it!! I will definitely be purchasing hats from your great range when I need one for another racing event!
--------- Deb
Hi, Thanks for your fantastic service the hats arrived very fast service even thought we live in a remote region of WA and i am very pleased with the quality and price of the hats i will let all my girlfriend know how great your hats as and the will all see it at the races tomorrow here in Derby WA. Thanks heaps they were just perfect for my dress.
--------- Tina
I just wanted to thank all that helped in making my fascinator, I absolutely love it and can't wait to wear it on my wedding day!!
Also a big thank you for all your help in answering all of my questions and for the prompt arrival, and I certainly would not hesitate in recommending anyone in using your company.
--------- Charmain
I received my fascinator yesterday and I would just like to say I absolutely love it.
Having taken a punt on the colour to match my dress I brought in the UK earlier this year it matches perfectly and can not wait to wear my outfit at the NZ Cup during our carnival week of racing in November.
You will definitely be hearing from me again in the future. All I can say is thank goodness your website popped up on my Google search. I will also be recommending your company to my friends.
--------- Felicity
Hi I received my fascinator today and I just love it. It is so much nicer than I would have dreamed and the picture on your site does not at all do it justice. From the time I ordered it to the time I received it was unbelievable. I am so incrediably happy with my purchase. Thank you so much.
--------- Stacey
I just wanted to provide some feedback.
I thought the service was exceptional . I placed the ordered on Tuesday and I received the hat yesterday, 6 days which is amazing. I also love the hat which I cannot wait to wear.
--------- Lara
I received my fascinator from your company today. I love it, it's beautiful..
Thanks very much for your efficient and courteous service.
--------- Fay
Hi there, we received the fascinator and loved it.. Thanks so much. I'll be referring my friends from south Florida to your site
--------- Christina
Just like to say I got the hat - and it is beautiful! Just like in the picture
--------- Amanda
Many thanks - the fascinator arrived safely and is just fantastic - a perfect match for my outfit.
--------- Janie
I just got my hat, T269 Blueberry and I AM BEYOND THRILLED!!!!!! It is absolutely more than I could have imagined!!!!!!
I will were it to a derby party this weekend although I have no idea what my outfit will be. With that hat, who cares??????????
So happy!!!!!!!!!!!!!!!!!! There will be more purchases from me!!!!!
--------- Sandy
I received my order today. Fabulous service, hats are just perfect, thank you.
All the girls at work are very impressed too so I will be sure to let them know about your service.
--------- Sara
I bought an incredible max Alexander fascinator recently. was terrified because i wasnt able to try it on and i didnt know how it would look with my dress etc. I really would have loved to have been able to send a picture for u guys to see. i wore it to the Launceston cup yesterday. it was AMAZING. it was so comfy and i wasnt at all worried about it falling off. i absolutely loved it. i wish i could wear it forever. thank you so much. It was beautiful and i will surely buy from you again.
--------- Mel
My fascinator arrived today! All safe and well - and I love it. I was worried that the colour might have been too pale for my Paua/Pounamu coloured dress - but it tones in very well.
--------- Joan
I have received the order. Thank u
Will recommend to my friends ready for the Dubai world cup.
--------- Deborah
Thankyou I received the hat today, it is stunning! Great work
--------- Alicia
Just to say my fascinator arrived in good order.
Thankyou I would be happy to order again.
--------- Jane
I thank-you so very much for the beautiful fascinator, it arrived early and in perfect condition! The fascinator is exactly as described and exactly what I was hoping for! I will absolutely be re-ordering from 'Hats From Oz' and recommending the site to my girlfriends!
Thanks for a great product!
--------- Karen
Thank you, i have received them this morning.....fantastic service!!! Thank you
--------- Tania
I received my fascinator yesterday and I was very pleased with the prompt service and the quality of the product. It was very convenient to shop this way as I don't work near shops and can not be bothered with shopping centres and bad quality, overpriced hats. I won't hesitate to recommend to friends and will purchase from you in years to come. Thanks again.
--------- Michelle
Thankyou, it arrived today!!! As always when I purchase hats from your site, IT IS PERFECT!!! Thankyou so much for all your help and patience and for a fantastic product!!! Will be recommending to anyone who will listen!
--------- Julie
Just letting you know I recieved my Beautiful Fascinator yestorday.
I am very happy, It's fabulous.!!
Thankyou for the speedy delivery
Will definatley buy from you again in the future.
Much appreciated
--------- Michelle
Thanks very much!! The fascinator is really lovely!! Also, thankyou for wrapping so carefully. I can.t wait to buy more now
--------- Angela
Thanks for your reply. The post office forgot to leave a notice! I just picked it up it looks amazing! Thank you very much!
--------- Ellen
The hat arrived yesterday and is absolutely perfect! Thank you so much for the great communication and beautiful product. I will definitely order from you again!
--------- Rhiannon
Thank you very much for your shipment of my facinater it was just what I wanted.
I will be shopping with you always for my things in the future. Your delivery was very quick that I liked very much.
--------- Michelle
Hooray! my hat has arrived this morning and is absolutely perfect colour match to the accessories of my outfit. It looks fabulous on - well my husband thinks so - and is even prettier than I expected. Thanks so much and I will certainly be recommending you to other friends
--------- Judy
My hat arrived today, and I am very pleased with it. Thank you very much
--------- Bev
thanks so much for your prompt delivery of my newsboy cap which i love. It is the second time I have ordered from you and have been very happy with the 3 items that i brought.
--------- Rosemary
The turban was delivered at my door today (1.30pm) , Monday, as you promised. It was perfect. I'm very happy with the way you handled my enquiry and it has been a enjoyable online shopping experience. You have good communication skills, helpful, true to your word and I won't hesitate to pass your web address on to my friends
--------- Edita
Cap received today very happy with product and service
--------- Ira
Thank you for following up my enquiries so assiduously.
My Red Hot Special Hat arrived today and is just right. The cream is a
whisker lighter than my jacket, but the same tone. The fit is excellent,
the crown is a little more "square" edged than I had hoped for or would have
liked, but the hat overall suits me well. So, I will not order any more at
this time, but I know where you are, for the next time I am needing a hat.
--------- Angela
I would like to to thank you for your convenient service, well priced products and prompt delivery of an order I placed on Monday (received by post this morning).
I will definitely be making future purchases from your company, as I am thrilled facintator I have just bought.
--------- Chantelle
Just wanted to say thankyou for the delivery, just arrived and I just love the fascinators. Can't wait to wear them at the races this year. The designs are perfect and so nice to recieve fasinators designed exacty like your photos show, just beautiful.
Thankyou for the quick delivery.
--------- Narelle
hi,
this is Dominika I wanted to let you know that I received the hat and think its just beautiful thanking you so much.
--------- Dominica
I received my fascinator today, and all I can say is I'm astounded by how beautiful it is in reality. The craftsmanship is exquisite, the colours so vibrant and eye catching, and it sits just perfectly on my head - so comfortable to wear!
I had such worries about ordering a product from the other side of the world (seeing as I'm Irish!) but all I can say is it was totally worth taking a chance, and I would do so again in a second. Many thanks for the propmt delivery (only 13 days from shipping) too.
I will be wearing it at one of Ireland's biggest racing festivals next week with absolute pride, and will be happily singing praise for The Fillies Collection and Hats From Aus.
--------- Sunita
I just picked up my hat this morning and it's perfect! I love it! Thank you to you and the designers for everything. Talk to you sometime in the future when I've got another race meet to got to and I need a georgeous hat!
--------- Danae
thank you Hats from Oz!! Love love LOVE my facinator!!! Can not wait for my cup day so i can wear it!! So quick to respond to my order and quality product!!Couldn't be happier!!
--------- Lee
I would like to thank you for the service that your online shop provides. I live in western NSW and I find it hard to find specialised fashion items. I found your site easy to navigate and the speed of your reponse to my purchase is second to none.
I regularly use online shopping services and would like to congratulate you on the service you provide.
--------- Elicia
I recieved my gangster hats today after 3 day turnaround and I'm extremely happy with quality of them the photos don't do justice to them.
This seller has great communication and the items were perfectly packed.
I highly reccomend Hats from Oz
--------- Arthur
received the hat beyond my expectations it is beautiful thanks
--------- Kathy
Recieved my hat today, thank you, I love it!
--------- Rebekah
I LOVE you right now!!!! Thank you! Thank you! Thank you! Thank you!
I'm sure i will look the loveliest at the French races in this, and at Ascot with my wide brims I purchased a few months ago
--------- Rebecca
The hats arrived today thianks alot love them.
--------- Belinda
The hat has arrived and we are very pleased. It is a lovely hat. It was hard to get Ken to take it off to go to bed and he is 77 years young.
--------- Patricia
Awesome, awesome, awesome.
I was given your web-site by a friend on Monday, ordered the hat late that afternoon and received it safe and sound on Thursday afternoon. I live in the Northwest of Western Australia so knowing it was coming from the East coast, the speed with which it came was fantastic.
And the hat itself was exactly what I wanted, if not better.
So thank you so much. I can't wait to pass your web-site on to all of my friends.
--------- Sue
The Fassie arrived this morning. I love it! It`s perfect..Thankyou for all your trouble.
--------- Jenny
Received the hats today - many thanks. Delivery was very quick & the
hats are in perfect condition.
--------- Karen
I got it and i LOVEW it thank you SOOOOOO much.
--------- Nicole
We would like to thank you for all your assistance with our orders (3 hats
and 1 refund)....Having worked in the customer service industry for many
years, I can with out hesitation commend you on the service you have given
us, providing a solution to our problem with order and timeframe and
keeping us up to date on the refund.
--------- Kristine
Just to let you know I received my hat today. The colour is perfect for what I wanted. I was unable to get anything like it at any store so am so glad that I bought from you. Will definately buy from you again and will recommend your site to others.
Thankyou so much for the prompt service.You have one very happy customer.
--------- Janice
The hat arrived - fantastic. Excellent service and communication, you
guys are doing a great job
--------- John
thank you - they arrived and are beautiful - I will place another order with you in the coming weeks
--------- Tanya
Received my hat on time and it was better than I expected.... Will certainly order from you again.
--------- Gerri
I have received my fascinator and am delighted with it.
Thank you for your excellent service.
--------- Dianne
Thank you so much..received my Fasinator today and thrilled to pieces with it.
--------- Margaret
Am happy to report, hats arrived safely.
I love them and will certainly make future orders.
--------- Jennifer
I received the fascinators and they are fab
Thanks very much, I'll recommend you to others
--------- Jill
Many thanks for your prompt delivery of my Fascinator.
I am delighted with it, perfect for my outfit for my Son's Wedding.
--------- Bridget
Received the hat today, fantastic product and service.
--------- Janet
Hi Just a note to say thankyou for the easiest and quickest purchase I have ever done over the internet. The item came beautifully shipped and I was delighted with it. You need to give yourselves a huge pat on the back for the system and people you have behind your company, if only other companies purchases could be this quick and effortless. Will definately reccomend to all and use again in future, and looking forward to Wellington Cup Day knowing I have the perfect head piece to go with my outfit!
--------- Carla
Hat has arrived, thanks for a fantastic service.
--------- Anna
Have received hats and am very pleased. The Cerise hat that I ordered previously was awarded best hat at a Melbourne Cup luncheon and featured in the local paper.
--------- Deb
I have just received my hat and it is absolutely perfect!!! A Big Thank
you to all those who made a contribution towards it - I just love it!!
--------- Karen
Just a quick note to let you know that with the assistance of your hat, I won fashions on the Field!
--------- Jess
Dear Hats from Oz,
I have just received my fascinator that I ordered.
I would like to thank you for you help, and I was very pleased with the way it all went. The fascinator is lovely and everything was great.
When I need another hat I will call again and I will tell all my friends.
--------- Jill
Just wanted to let you know i recieved my order and i am extremely happy with it! You provided fantastic, quick and supportive service and i am very impressed! i would be more then happy to buy through you again and will have no hesitation in recommending you! Thank you again.
--------- Amelia
Great news, my parcel has arrived, un-damaged. The two hats are everything I was hoping for, it's always difficult ordering things over the internet, in fact I avoid it normally. I like to get a feel for things when shopping but my worries were for nothing. The wide brimmed trilby is superb and easily the best hat in my collection so far, a very beautiful hat.
Finally, thank you for a pleasant experience.
--------- Martin
I received my fascinator yesterday and I am delighted, it suits my outfit perfectly.
--------- Lois
thankyou for fast delivery it is fantastic
--------- Robert
Just a quick note to thank you for your assistance. My very beautiful hat
was waiting for me when we checked into the hotel.
Many thanks!
--------- Shireen
Just wanted you to know that the hats arrived and they are gorgeous.
Now I want Santa to come so I
can wear it all the time. Hahaha
Thanks heaps you guys rock
--------- Lou
Just wanted to let you know I received my fascinator today, I am sooooo happy with it , it will be just perfect with my dress.
Thank you very much
--------- Darlene
Just want to let you know the fascinator just arrived and I am absolutely delighted.
It is exactly as you described and goes perfect with my dress!!!
There was nothing like it in the shops in Brisbane so I am 100% happy that i went with buying online this time!!!
Thank you for reassuring me enough to take the risk to now own the perfect hairpiece for the mother walking her very special daughter down the Aisle!!!
I am grateful for your service
--------- Julie
To Hats from Oz,
I thought the Fedora Hat, that I purchased was of good quality and delivered promptly. I thought the purchase price was cheaper than buying it from a store even with the delivery fee added, I also felt very secure using my credit card, making it worth while to shop on line. Thanks for your help and providing a great Service.
--------- Chris
Received thank you. Arrived in perfect condition and very quickly considering I am in regional Australia. Looks great and I am really happy with the purchase, represents value for money and convenience.
--------- Cushla
My hat just arrived & in excellent condition. It looks & feels great.
--------- Tim
Hi
Received my hat today - thanks it looks great - will get plenty of wear
out of it.
--------- Deborah
Hi,
Thank you for such prompt service I received my hat today.
Extremely happy so thank you once more.
--------- Jodie
I have received the hat....thank you very much.....and I love it....
--------- Margarita
Just to let you know I received my hat in good condition - I'm also very happy with it.
It's always a challenge to buy anything on the internet - will it look like the picture when you finally get your hands on it? This one did.
--------- Vicki
Received goods today and am very happy . shall be ordering another one shortly. Thank you
--------- Debrah
thankyou for quick delivery it is beautiful
--------- Carol
Thankyou so much for my recent purchase, I love it and think its fantastic!!! I appreciate the fast and efficient service and delivery :)
Thanks again
--------- Jane
Hi there,
My order arrived today and the hat is perfect! Thankyou for your very prompt service and your assistance in helping choose a hat in a rather difficult color!
--------- Jess
Hi Guys, just letting you know that the 'COOLEST'hat in the world arrived safe and well todayin super quick time. Thanks guys Excellent stuff! Its apleasure doing business and I know where to buy hats in the future.
--------- John
I have received the hats today and they are gorgeous!! Thank you so much for organising this for me and such prompt service and delivery.
--------- Amanda
My order has just arrived and I was so excited to open the box.
It is perfect. The photos were a great help to decided on the style, but it
is more than I expected.
The style and colour compliments my outfit for the races beautifully.
I greatly appreciate the speed in which it was made and shipped.
Once again, I would like to thank you for his assistance.
I will definitely be purchasing from you again and recommending highly your
companying to colleges, friends and family
--------- Jodie
Hi just letting you know that I revieved my hat today it is absolutly gorgeous, very happy will tell all my friends about you guys.
--------- Kelly
I received my fascinator the other week... Would just like you to know
that it was perfect - thanks very much for your patience and
information!
--------- Camilla
Thank you for prompt attention to my order. Great customer service and I'm thrilled with my hat. Colour is perfect. Will certainly recommend your web site.
--------- Pam
Thank you and your team so very much for shipping my Mum's hat so promptly to ensure that she will have it for Derby Day next Saturday here in Auckland.
I will certainly tell everyone I know about the outstanding customer service and beautiful hats you offer. Believe me demonstrating customer care is a rare thing these days.
--------- Linda
Thank you very much, the fascinator arrived this morning and it is wonderful.
Thank you for your assistance.
--------- Belinda
ARRIVED YESTERDAY THANXALOT FOR SENDING ASAP GRT COMMUNCTR SUPER HAT GRT DEALNG.
---------- Helen
Thank you very much for the excellent service on my hat order. Very
impressive! I am also very happy with the quality and look of my hat
choice and the sizing is just right. I certainly have you bookmarked in my
favourites for future orders.
---------- Graham
I received the hat about this time yesterday morning - it looks great! Thanks for all your help and for posting it out so quickly.
---------- Kate
My hat arrived this afternoon and I have to say it is just lovely- I am very pleased with it and will spread the word about the speed of its delivery, your professional service and how happy I am with the whole transaction.
---------- Kelly
Hi
Thanks for the fascinator - it's perfect. Also delivery was great too, it arrived in plenty of time for the NZ Cup!
---------- Linda
thank you for the fantastic service at hats from Oz, i recived my hat very quicky and in time for Oaks day, i like it very much
thanx again
p.s I will defenetly be shoping at hats from Oz next year.
---------- Amy
I am just writing to let you know I received my beautiful hats on Friday...Thank you they are lovely. Now I just have to decide which on to wear for the cup.
Thank you.
---------- Cara
I received my hat from you last week. I must say I am very pleased with it.
I would also like to let you know that your customer service was of a superior standard. Throughout the whole process, although not long, it was very smooth sailing.
I was informed of when my order was ready, that it had been shipped and when it would arrive. Although this does not take a long time to send an email and communicate, as a customer it is very important as you do not need to wonder or worry where you products are.
You obviously have very good internal processes and I would highly recommend you to anyone.
Thank you for the gorgeous hat!
---------- Jane
Thanks so much for sending the hats, i have received them safe and sound.
I would like to thank you once again for making this so easy for me. I think you guys are the most easiest guys to deal with over the internet.
---------- Joadie
thank u so much i love it fits good looks great thank u have a lovely day
---------- Summa
To Hats From Oz,
Thank you for the excellent service. The boys looked great in their Vlues Brothers hats.
---------- Nathan and Sibel
Very very happy with the hat. My daughter loves it. Very quick to
deliver, too
---------- Anette
Wonderful service. Nice dealing with
---------- Max
Beautiful hat, thanks!!!
---------- Wendy
Great Item, Fast Delivery, Highly recommend!!!!
---------- Clint
We have received the hats - they are just perfect for what we wanted!
Thank you very, very much!
---------- Russ
"Many thanks for the very quick delivery of my hat in
perfect condition. I love it but expected to wait another
fortnight.
It will be sheltering me from the September sizzle on
top of Vesuvius and all 'round Rome and Pompeii. "
--------- Sue
"Fantastic service. Hat was shipped to the U.S at light-speed. Got it in a week!"
--------- Ed
"Hi! Received the Navy hat from you really promptly -
it is exactly what I wanted. Thanks heaps.
Will keep you in mind for more."
--------- Kerry
"Prompt delivery, excellent packaging & service"
--------- Steven
"Excellent service and fast delivery - hat is fantastic"
--------- Christine
"Just what I wanted"
--------- Meredith
"Fantastic item!"
--------- Adrian
"Happy with the hat, thank you"
--------- Jo-Anne
"I'd like to heap on the praise and thanks to Hats From Oz. In my dealings with this company I've had a great response, quick replies and fast delivery. The hats are top quality and I am very happy to have come across this company, and can only give them high recommendations. My son is so happy to have received an olive coloured "Stationer" hat. He's planning his next holiday around where he can wear it!!!!"
--------- Pegi
"I needed few Australian-style hats as a presents to my overseas friends. The hats I got are great quality and price. Much less than you pay for an Acubra.
Thanks for helping me chose the hats and for a friendly service"
--------- Jessica
"A very good looking and comfortable hat. Everyone at the jazz club was very impressed!!!"
--------- Felix
"Very Happy Customer ,
I am a rural customer that uses a lot of mail order type bussiness. I have founds Hats from Oz very helpful and efficient in expediting my purchase. I would recommend them to anyone who is considering purchasing their goods as they gave me full after-sales help and delivered a quality product. No worries and well done.
--------- Adrian
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