RETURN POLICY
To return an Item:
Please e-mail us with the reason for return. Please include the order number and your details. We will treat each return request individually and will e-mail you with further instructions.
Damaged items will be replaced at no cost to you.
If you would like to return or exchange an item, you can do so within 7 days. Any returns require return authorisation from us. Item(s) must be returned in original condition, unworn and complete with all packaging and labels. For all returned items, we will provide refund, excluding delivery costs and a 10% re-stocking fee. As a general rule, we will credit your original purchase method, however ee reserve the right to provide refund as store credit/gift voucher. You will be notified of a refund method when we provide you with return authorisation.
If you would like to change colour or size, you will only be charged delivery fee.
Unfortunately we can not accept returns of custom made items.
We will not accept returns for items sold at reduced price.
We will not accept any returns for items that were not delivered by the particular date, unless we promised to deliver it in time.
Gift Vouchers will not be refunded or redeemed for cash.
Please contact us before returning the hats/fascinators. ANY ITEM RETURNED WITHOUT PRIOR AUTHORISATION WILL NOT BE ACCEPTED!
If you would like to return item, please contact us first for return authorisation. We reserve the right to refuse the return. As a general rule, items bought before or during Australian spring racing carnival season will not be accepted for returns.
ORDER CANCELLATIONS
You can cancel your order within 2 working days of its placement. A 10% cancellation fee applies. Shipped orders can not be cancelled.
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