Returns are touchy subject. We want to give you a piece of mind when you shop with us and we also want to protect ourselves from people who think it is OK to buy the hat, wear it and then return. Please read on for detailed return policy
Please e-mail us with the reason for return. Please include the order number and your details. We will treat each return request individually and will e-mail you with further instructions.
Damaged items will be replaced at no cost to you.
If you would like to return or exchange an item, you can do so within 7 days from delivery of your order (14 days for customers outside of Australia). Any returns require return authorisation from us. Item(s) must be returned in original condition, unworn and complete with all packaging and labels. For all returned items, we will provide refund, excluding delivery costs. As a general rule, we will credit your original purchase method, however we reserve the right to provide refund as store credit/gift voucher. You will be notified of a refund method when we provide you with return authorisation.
For hygienic reasons, we are not able to accept returns that were worn. NOTE -- All fascinators & hats are protected with security seal. It is possible to try the hat, but will not be possible to wear it in public. If security seal is tampered with in any way, we consider fascinator worn and it WILL NOT BE ACCEPTED. NO EXCEPTIONS!
If item is found to be damaged (makeup stains, inadequate packaging, etc...) you may be charged a repair fee. If you would like to change colour or size, you will only be charged delivery fee. (Delivery fee for exchanges is $10AUD for Australia, $15 for New Zealand and USA. For other countries it will be equal to delivery fee you originally paid).
If item is returned to us due to incomplete/incorrect address, you will be charged re-delivery fee.
You can cancel your order within 2 working days of its placement. Shipped orders can not be cancelled. Orders placed for custom made items can only be cancelled if we did not start working on it. If work is underway, cancellation fee of 15% will apply.
If you used Afterpay, 7% administration fee will be charged for all refunds made through Afterpay. We are sorry, but this is due to the way Afterpay operates and this is what they will charge us for any refund. The fee will not apply if refund is gven via store credit instead.