SHIPPING
All orders are usually shipped in 1-2 working days from the payment clearing date (Credit card payments are cleared immediately). You will be notified by e-mail at the time your order is shipped.
If you need hat by a specific date, please leave a comment with your order. We only process orders if we can deliver in time.
Australia Post may be slow. We suggest using Express Post if you need your item fast. We will NOT be responsible for any delays introduced by Australia Post. Please refer all complaint to Australia Post on 13 76 78.
Shipping in Australia
All Australian orders are shipped with Australia Post. Registered post generally takes few working days, longer for rural areas. An Express Post option is available for a small extra. You will be able to select shipping method at checkout. Please note we can not be responsible for actual shipping time. We ship as soon as we can and then Australia Post takes over. Express Post only applies to time in transit, not to our handling time, although we ship as soon as possible. You can check expected delivery times with Australia Post. All parcels are sent from 3166-3168 postcodes.
Please also note that all parcels are to be signed for by the customer. If delivery was attempted while there was nobody to sign for the parcel, it is generally transferred to your nearest post office and a card is left behind. If you think delivery takes too long, you can always contact your post office to see if you have any parcels waiting for you. Or contact us and we will trace it for you.
Please note, if you instructed us to leave parcel without signature, you take all responsibility for it. Under no circumstances we will be liable for lost parcels in this case. Please make sure your address is correct! If item was returned to us due incomplete/incorrect address, you will be charged $10 to re-send it.
Shipping Ouside Australia
We use Australia Post Air Mail service for all deliveries outside Australia. We offer Free Economy AirMail shipping to all countries as well as range of flat-rate expedited options. We ship worldwide.
For international orders, import duties, taxes, or customs charges may apply depending on your country. These charges are determined by local authorities and are outside of our control.
Where applicable, tariffs and taxes may be collected during checkout. For example, orders shipped to the United States and the United Kingdom have applicable taxes calculated and included at checkout.
For customers in these regions we also operate localised websites:
United States – Hats From OZ USA (www.hatsfromoz.com)
United Kingdom – Hats From OZ UK (www.hatsfromoz.co.uk)
These stores charge in local currency and include applicable taxes in the purchase price.
For all other destinations, any import duties or taxes required by your country may be charged by the carrier or customs authority upon delivery.
Please make sure your address is correct! If item was returned to us due incomplete/incorrect address, you will be charged original shipping price or $15AUD, whichever is greater to re-send it.
